Full terms (goods)


This document describes the terms which cover the purchase of goods by you from us. If buying goods and services at the same time then each is a separate contract. It is in addition to our general terms. Delivery terms relate to any delivery or shipping from us, whether the goods are purchased from us or not.


Normally, delivery is by our choice of courier. If you prefer, you can arrange for collection during office hours using your courier. For small items we normally use Royal Mail Special Delivery, and for larger items we will typically use a local courier.

If you need delivery by a particular time, then we will attempt to meet that requirement. We do not accept responsibility for delays caused by the courier, or for delays because the address provided by you is incorrect. We will use our best endeavours to meet a specific delivery requirement, but time is not of the essence. We limit our liability for any delay to the charge we have made for the carriage even if the delay was our mistake.

Carriage is at your risk. This means it is your loss if the goods are damaged or lost on the way. You can pay for insurance to cover that risk if you wish. Please make this clear when ordering.

You must inspect goods and notify us of any discrepancy or damage within 24 hours of receipt.

All goods are subject to availability.


The title in all goods supplied remains with us until fully paid. This means we own the goods until you have paid us in full.

If the payment is not honoured (e.g. bounced cheque) or otherwise cancelled or reversed at any time then we do not consider the payment to have been made and the goods continue to be our property until good payment is made.

While the goods belong to us you must look after them and retain any packaging. While we own the goods, once payment becomes over due, you grant us (or our agents) the right to enter your premises and reclaim the goods at any reasonable time. If you sell or transfer the goods you must include terms which make it clear that the prospective new owner does not gain ownership (title) until you have paid us and that they must also look after the goods and allow access to reclaim the goods in the same way and have the same conditions on anyone to which they sell or transfer the goods.


We try to ensure descriptions we provide are accurate and clear, but manufactures are constantly making improvements or cosmetic changes. We also describe the purpose for which goods are sold. If you want to use the goods for some other purpose, you must satisfy yourself in advance that the goods will meet that purpose.

There are a number of reasons why goods we have supplied may be unsatisfactory. If goods do not meet the description in some significant way that is to your detriment, or the goods are clearly not fit for the purpose we have described, of if the goods have arrived damaged or faulty (other than due to damage in transit) then we will accept their return for a refund of the price paid for the items affected, providing you notify us within 7 days of receipt.

If you are a consumer, you can also return goods at your expense within 7 working days of receipt for any reason.

You must look after the goods before returning them, and ensure they are returned in the condition your received them, with packaging.

If you do not notify us within 7 working days that you wish to return the goods, then you have accepted them. However, if you are a consumer and within 6 months of supply you find a fault that was present when the goods were supplied, then we will consider that to be a fault on the date they were supplied, unless we can show that was not the case. In such cases we will accept return for a refund of the price paid for the items affected.

If goods develop a fault within one year, then we will offer a repair or replacement at our choice, but it is your responsibility to return faulty goods to us for repair. Some goods include a manufacturers warranty, and where this would be at least as convenient for you to make use of, we will expect you to make use of such a facility rather than returning goods to us for repair. We do not offer a replacement during repair of faulty goods unless you have separately arranged an on-going maintenance contract which provides this. As such you have a choice of levels of service in the event of a fault with goods supplied.

To clarify, with the exception of death or personal injury resulting from our negligence, the full extent of liability that we have to you as a result of any fault in goods we have supplied is for us to repair or replace the goods or, in some cases, a full refund of the price paid for the goods.

Return of goods is at your expense. If you wish us to collect the goods, we will arrange this and charge you at cost for doing so. The exception to this if if the goods are returned under the Sale of Goods and Services Act.

We consider any charge we make for sending goods to you to be a separate service which we are supplying, subject to cancellation rules for services, which means you cannot cancel postage or courier once we have supplied that service. Specifically, this means we do not refund postage, just the cost of the goods supplied when they are returned.

Free goods

In some cases we supply goods free of charge, or supply goods that we continue to own and only rent to you as part of a package, or loan you whilst you buy a service from us.

If goods are free, or we are not selling you the goods, then the Sale of Goods and Service Act does not apply and neither does the Distance Selling Directive, as we are not selling the goods.

Any charge for postage or carriage is non refundable unless the postage/carriage, as a service, was not provided.